Refund policy
Return & Refund Policy
All Sales Final
Every item we sell is a one-of-a-kind, pre-owned luxury piece. Each item is individually authenticated, condition-graded (N/S/A/B), and photographed in detail — including any signs of wear — so that what you see is exactly what you receive.
Because of the unique nature of pre-owned items, we do not accept returns or exchanges for change of mind, fit, or styling reasons. Please review all photos, measurements, and the condition grade carefully before purchasing. If you have any questions about an item's condition, we're happy to provide additional photos or details before you buy — just contact us at contact@fapis.io
Our 100% Guarantee
While all sales are final, we stand fully behind the authenticity and accuracy of every listing. You are covered by a full refund, including free return shipping, in either of these cases:
- Undisclosed flaws — the item has a material defect or damage that was not shown in the listing photos or described in the condition notes.
- Authenticity concerns — if any item is determined to be inauthentic by a reputable third-party authentication service, we will refund 100% of your payment and all shipping costs. Every item is authenticated by our in-house specialists before shipping, and we welcome independent verification.
How to file a claim
- Contact us at contact@fapis.io within 7 days of delivery, with your order number and photos of the issue.
- Once approved, we will email you a prepaid DHL return label — you will not pay anything out of pocket.
- Your refund will be issued to your original payment method within 5–10 business days after the item arrives and is inspected.
Items must be returned unused, in the same condition as delivered, with the security tag intact. Removal of the security tag voids eligibility for return under this guarantee.