FAPIS — Shipping Policy

Last updated: July 14, 2026

Free Express Shipping — Duties Included

All orders ship free of charge via DHL Express, and all applicable U.S. import duties and customs clearance charges are prepaid by FAPIS (Delivered Duty Paid). The price you see at checkout is the final price — you will never receive a separate customs bill or courier fee upon delivery.

Where We Ship

We currently ship to the United States only. We are unable to deliver to P.O. Boxes, APO/FPO/DPO addresses, or parcel lockers — a physical street address is required, as all shipments require signature confirmation.

Dispatch & Delivery Times

• Processing: Orders are processed within 1–2 business days (KST). Every item undergoes a final authentication and condition check before packing.
• Delivery: 3–7 business days to the United States from dispatch, via DHL Express with full door-to-door tracking.
• You will receive a shipping confirmation email with your DHL tracking number as soon as your order is dispatched.

All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control.

Packaging & Delivery Confirmation

Every item is carefully protected for international transit and shipped fully insured. A signature is required upon delivery for your security. Title and risk of loss pass to you upon delivery of the product to the shipping address provided in your order.

Please make sure your shipping address is correct and secure. We are not responsible for loss or theft occurring after confirmed delivery, so we recommend shipping to an address where someone is available to sign.

Address Changes & Order Issues

• Address changes: Contact us at contact@fapis.io as soon as possible. We can update the address only before dispatch; once a parcel is with DHL, rerouting cannot be guaranteed.
• Lost or damaged in transit: All shipments are insured. If your parcel arrives damaged or tracking shows an issue, contact us at contact@fapis.io within 48 hours with photos (if applicable) and we will handle the carrier claim. Because each item is one of a kind, a replacement is not possible; verified transit loss or damage will be resolved with a full refund in accordance with our Return & Refund Policy.

Returns

All sales are final. Please see our Return & Refund Policy [REFUND POLICY 페이지 링크] for details of our 100% guarantee covering undisclosed flaws and authenticity.

Questions

Email us at contact@fapis.io — we respond within 24 hours on business days (KST).